Lime Liquor Refund & Cancellation Policy 

At Lime Liquor customer satisfaction is of utmost importance to us. Should you need to return a product for any reason, please contact us at info@limeliquor.ca. Note that we cannot accept returns or exchanges unless a product is deemed defective. If you receive a product that is defective, please email us at info@limeliquor.ca. Please provide a description of the product and the defect(s) and send us the product.  

Please note shipping and insurance charges for all product returns must be paid by the purchaser and it will be the purchaser’s responsibility if the product gets damaged or is lost during shipment. 

Once received we will inspect the product and email our decision on whether the product is eligible for a refund or replacement. If eligible, we will replace the product, issue a store credit, or refund the purchase price on the original method of payment. 

Please also note that items that are older than 5 years and/over purchase price of $100 will not be refunded unless the producer agrees to replace the product. A 15% restocking fee may apply in case of any refunds issued. We are also unable to refund or exchange a product that has been damaged due to adverse weather conditions during shipment or a product that is ordered in error. For us to process returns on a timely basis, all returns must be made within 15 days from the date of purchase. 

Orders cancelled after processed and shipped from our end will not be eligible for refunds.  

For any order cancellations or refunds a bank transaction fee of up to 5% (depends on your bank/credit card) as required by the bank/credit card company gets deducted from the amount refunded. Lime Liquor does not charge any transaction fees on orders placed.