FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How much is shipping and how long does it take?
Shipping fees depend on your order size and delivery location. Final costs appear at checkout. Estimated delivery time (ETA) can be confirmed by contacting us.
Can you deliver by a specific date?
If you need your order by a certain date, please contact us before ordering. We’ll check product's availability and provide an ETA.
Product Availability
Below are some of are common questions about orders
What if I can’t find a product on your website?
You can request a product using our contact form. We’ll review availability and respond promptly.
Is online stock available for immediate in-store pickup?
Not always. Online stock doesn’t guarantee in-store availability. Please contact us in advance if you need an item by a certain date.
Gifts
Below are some common questions about our products
Do you offer gift wrapping or gift messages?
Yes. Please contact us before ordering to explore gift wrapping, gift messages, and applicable fees.
Deals & Notifications
Below are some common questions about our products
How do I stay updated on deals or restocks?
Subscribe on a product page for restock notifications. Sign up for our mailing list to receive exclusive deals, promotions, and new arrivals.
Product Details
Below are some common questions about our products
Are product photos and vintages always accurate?
Product photos and vintages may change without notice as suppliers update inventory. Confirm with us if you need a specific vintage or label.
What happens if my order is lost, damaged, or stolen?
We pack all orders using heavy-duty materials, but fragile items can still be damaged during transit. Shipping protection insurance is strongly recommended at checkout, as we cannot cover loss, theft, or damage once an order leaves our facility.